Access statement for Chesterfield Visitor Information Centre
At the Information Centre we aim to provide a welcoming atmosphere for all our visitors both prior to and during their stay in Chesterfield. We can offer you a tailor made itinerary for your time in the area using our expert knowledge and enthusiasm for Chesterfield and the surrounding area. As well as providing information on the major attractions, we can tell you about the local hidden gems, distinctive pubs, tea shops and restaurants, independent shops, scenic routes, curious facts and interesting experiences.
We are based in a purpose built centre near the ‘Crooked Spire’ Church which is fully accessible to wheelchair users, with good circulation space. We can provide general access information about local attractions, accommodation and restaurants. Some of our publications are available in different formats. We look forward to welcoming you. If you cannot find what you are looking for on our website or require any assistance please phone 01246 345777 or email firstname.lastname@example.org
•For directions on how to reach us please see the map page on the website and click getting here for information on public transport in and around Chesterfield and the Peak District.
•The railway station is approximately 600 metres away (a 5 - 10 minute walk). The route is steep and not suitable for a manual wheelchair user. Taxis are available at the station. If you require an accessible taxi you should book this in advance (Tel: Big D's Taxi 01246 558300 or Celia's Cars 01246 456035).
•The coach station, which is the National Express stop, is 400 metres (a 5 – 10 minute walk) from our entrance. The route is along pavements and, where the roads have to be crossed, there are dropped curbs and pedestrian crossings.
•We can provide information on local services for disabled people such as Shopmobility and RADAR toilets.
•We are working towards providing additional access information on the website through self-assessment for accommodation, attractions and places to eat in Chesterfield and surrounding area.
•The Chesterfield visitor and mini guides are available in a range of formats, including braille, and large print.
•The Visitor Information Centre is in a pedestrian area, Rykneld Square, which is block paved and has seating and is on a slight incline.
•There is no drop off point immediately outside the Information Centre
•The centre is signposted from all car parks as well as the coach station and the railway station.
•The nearest car park is the pay and display car park on St Mary's Gate, which is about 150 metres from the centre. It has no widened bays. The nearest car park with designated parking for blue badge holders is the pay and display car park on Holywell Cross, which is 250 metres away. Details on all town centre car parks can be found on the website through the map page and click getting here.
•The route from both St Mary's Gate and Holywell Cross car parks is along fairly level pavements. Roads have to be crossed on both routes but there are dropped curbs and pedestrian crossings.
•There are no steps and access is by automatic doors allowing easy wheelchair/pushchair access.
•The information desk is low level and has a number of chairs next to it.
•The central work station on the desk has a hearing loop installed.
•Assistance dogs are welcome.
•Staff are easy to identify as they wear uniforms and name badges.
•The floor area is all on one level and the browsing areas are large enough for wheelchairs/pushchairs and scooters to manoeuvre.
•The floor surface is non-slip wood laminate.
•The Centre has a Map for All of Chesterfield town centre. It has Braille, raised text, bright colours and symbols to allow people with
sight impairment or learning disabilities, as well as children, to find out where places are in relation to each other in the town centre.
•A Braille or large print map is available for customers to borrow.
•There are some brochure racks and low display units accessible from a seated position, please ask staff for further assistance if required.
•The area is evenly and well lit with halogen ceiling, spotlights and down lighters.
•A magnifying glass, pen and pad of paper are available at the counter.
•Staff can provide assistance and read out any literature if required.
•Payment is accepted by cash, cheque or credit / debit card. If paying by card, the pdq machine can be passed to the customer for them to enter their PIN.
•There is no public toilet in the Visitor Information Centre. The nearest accessible public toilets are at the Vicar Lane Shopping Centre, about 250 metres away but the route down Steeplegate is steep and may be a problem for a manual wheelchair user.
•A changing place toilet is available at the Market Hall, about 300 metres away. The route is along
Burlington Street and High Street, then down New Square. Most of the route is block paved but some cobblestones may be encountered. A key for the changing place toilet can be collected from the Visitor Information Centre.
•Radar keys are available from the Visitor Information Centre.
•There are baby changing units at Vicar Lane Shopping Centre and the Market Hall.
•There is no background music or tannoy.
•All our staff receive regular disability awareness training, including the Welcome All course which aims to promote access for all.
•The Centre has been awarded the corporate Welcome to Excellence certificate because the majority of staff have attended one or more of the Welcome range of customer care courses.
•Motorised wheelchairs can be hired from Chesterfield Shopmobility, located in Beetwell Street Multi-Storey Car Park, Tel: 01246 559331.
•The Centre can provide a listing of accessible attractions, either for personal callers, by post or by email.
•The Visitor Information Centre stocks the Good Access Guide for Chesterfield town centre.
Telephone: 01246 345777
Address: Rykneld Square